A useful evaluation
starts with better questions.

Use one familiar workflow to understand the product, its limits and the decisions your team would still own. This guide helps organize the conversation before any live access is considered.

Your conversation checklist

Make the first meeting useful.

0 of 8 topics ready to discuss

Name one workflowChoose weekly planning, an urgent callout or another specific situation. Describe where coordination becomes difficult.Identify the decision ownerName the role that may approve a plan, answer a caregiver question and own an escalation.List the hard requirementsBring the qualifications, service windows, staffing levels, continuity needs and working-time rules that cannot be ignored.Identify the source systemRecord the product and edition, the information it holds and who can authorize access. Do not include credentials.Choose the difficult examplesInclude an unanswered timing question, an ineligible option and an uncertain assignment update, using fictional records.Define a verified outcomeAgree on where the assignment is confirmed and what evidence shows that the intended change actually happened.Agree on what to measureChoose a baseline and measures such as coordinator effort, unfilled visit time, open questions and confirmation accuracy.Set the boundariesIdentify the approvals, data controls, operating hours, support ownership and stop conditions a live pilot would need.

Use this guide during your review, or print a copy. Ticking these items prepares a conversation; it does not authorize a live deployment.

Beyond the happy path

Ask to see what happens when it gets difficult.

A caregiver asks to arrive late

Does the original service window remain visible? Who can answer the question, and what stays unresolved until they do?

Nobody meets the requirements

Can you see which requirement failed? Does the workflow keep the visit open and identify the escalation owner?

The source update is uncertain

Where is the assignment checked? Can the system distinguish a submitted change from a confirmed result?

Define success together

Measure what changed for the team.

Before a live pilot, agree on the starting baseline, the collection method and the owner of each measure. These are evaluation questions, not Blendwave customer results.

Coordinator effort

Time spent gathering context, contacting people and reconstructing handoffs.

Unfilled visit time

Coverage that remains unresolved, measured against the organization’s agreed service needs.

Open questions

Cases waiting for information or judgment, including who owns the next step.

Confirmation accuracy

Whether a reported outcome matches the assignment in the agreed source of truth.

Bring your checklist to the conversation.

We can explore your workflow with fictional examples first, then identify the information and approvals that would be needed to go further.